- contact@surrelectricbikes.com
- +447441477578
- 222 Upper St, London N1 1XR, United Kingdom
Contact: contact@surrelectricbikes.com
In-stock items: Usually dispatch within 1–3 working days.
Pre-orders/backorders: ETA shared at checkout or by email; timelines can change due to supplier/logistics—hum promptly update karenge
We ship via reputable couriers. Typical UK delivery: 1–5 working days after dispatch.
Large items (bikes) may use pallet/2-man services; courier will contact you to arrange.
Calculated at checkout based on weight/size/location.
Promotional Free Shipping may apply to select products/regions; terms shown at checkout.
Customer is responsible for correct delivery details. Wrong/incomplete addresses may cause delays or re-delivery fees.
Mixed orders (bike + parts) may ship separately. You’ll receive tracking per shipment.
Please inspect packaging and item on arrival.
If damaged/short, note it with the courier at delivery and email us within 24 hours (photos/videos help). This speeds up claims—warna delay ho sakta hai.
If a delivery is missed, couriers may attempt again or hold at a depot. Uncollected items may be returned—re-shipping fees may apply.
Duties/taxes/brokerage are the customer’s responsibility. Transit times vary by customs. Some products may be restricted in certain regions.
We’re not liable for delays beyond our control (weather, strikes, carrier disruptions, etc.), but we’ll help track and resolve issues.
