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Terms & Conditions

Contact: contact@surrelectricbikes.com

1) Scope

These Terms govern your access to and purchases from Surrelectricbike.com.

2) Pricing & Availability

  • Prices shown in GBP and include/exclude VAT as indicated at checkout.

  • We may correct pricing or description errors and cancel orders prior to dispatch if necessary (full refund provided).

3) Ordering & Acceptance

  • Your order is an offer; acceptance occurs on dispatch (or explicit confirmation).

  • We may refuse/cancel orders (e.g., suspected fraud, stock issues).

4) Payment

  • We accept listed payment methods and may offer finance via third-party providers (subject to status). Finance agreements are between you and the finance provider.

5) Delivery & Risk

  • Title passes on full payment. Risk passes on delivery to your address or collection by you/your agent.

6) Use & Safety

  • Always follow manufacturer instructions and local regulations (e.g., road-legal usage for L1E models). Misuse may void warranty.

7) Returns, Refunds & Warranty

8) Reviews & User Content

  • By submitting reviews/photos, you grant us a non-exclusive, royalty-free licence to use them for marketing. Keep it lawful and respectful.

9) Intellectual Property

  • All site content (logos, text, images) is our property or used with permission. No unauthorised copying or distribution.

10) Limitation of Liability

  • To the maximum extent permitted by law, we are not liable for indirect or consequential losses. Nothing limits liability for death/personal injury caused by negligence or for fraud.

11) Governing Law

  • These Terms are governed by the laws of England & Wales. Courts of England & Wales have exclusive jurisdiction, subject to mandatory consumer rights.

12) Changes

  • These Terms are governed by the laws of England & Wales. Courts of England & Wales have exclusive jurisdiction, subject to mandatory consumer rights.

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